About Us

Bracknell Engraving and Trophy Services are completely dedicated to your total satisfaction. Supplying throughout the UK (inc. Ireland, Wales & Scotland) our services have given great variety at the click of few buttons to all types of sports. If you have any suggestions or comments please email us at enquiries@trophiesandengraving.co.uk

Making A Purchase

Making a purchase could not be easier. All items show APPROXIMATE heights in the price description and prices including VAT. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.

We accept most major credit cards. MasterCard, Visa Maestro, Visa Delta or you can pay by cheque, the order will shipped when the cheque clears.  All payments are in pounds sterling.  Payment from overseas customers should be via credit card and your credit card company calculates the exchange rate.

You may send your credit card information via phone, fax, and post, or over the Internet.

Most orders are delivered in 5 to 7 working days, If you do have an emergency please call direct as we can send some items out the next day.

Important note: (short notice orders, up to 4 days notice) All orders are sent out with the best intention of arriving on time using royal mail or our current carrier service. Should any items not arrive on time it is the responsibility of the purchaser to order their items well in advance. If your delivery arrives late we will NOT reimburse you in any way, as the order was not placed in adequate time to guarantee delivery on time.

Shipping And Handling

Bracknell Engraving and Trophy Services charge a fee based on the weight of your order.  The shipping cost is calculated upon checkout.  We have a minimum shipping charge of £4.99 plus VAT.

Shipping is currently available in the UK (inc. Ireland, Scotland & Wales) only. Orders will only be refunded or replaced when they have been returned to us for examination.

Deliveries OUTSIDE the UK.     

We will send deliveries to anywhere inside the current EU. Delivery charges are on a per order basis and would be charged according to the destination. A minimum order value is set at £100 sterling

IMPORTANT NOTE - WE WILL NOT ACCEPT RESPOSIBILITY FOR ANY LOST, STOLEN OR DAMAGED GOODS SENT ANYWHERE OUTSIDE THE UK. Please understand that if you place an order outside the UK and it arrives with you damaged, or is lost or stolen or the product is not what you expected or you have changed your mind or any other reason we will not refund or replace the goods. Full payment must be received and cleared before any goods will be released

Back Orders

If your item is not in stock, we will back order it for you. You will be emailed with the option to cancel your order if you would rather not wait. In most cases back orders are only for 7 days

Tax Charges

All orders include V.A.T at 17.5%. A delivery charge is automatically added and shown on your receipt

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30-day guarantee. Returns will only be accepted if they are damaged or the wrong item has been sent they will be replaced by another item. We will not refund any order if the reason for the return is that you simply don’t like it. As our pictures on each product are very large then a clear indication of your purchase is shown with the size measurements and an approximate height.

Reaching Us

If you need to reach us, please email us on enquiries@trophiesandengraving.co.uk. Alternatively, you can call on 0118 979 3944 (International +44 118 979 3944), fax us on 0118 989 0104 or write to us at Unit 4 Rushton Farm, Warren House Road, Wokingham, Berkshire, RG40 5RE.

Privacy Policy

Bracknell Engraving and Trophy Services do not disclose buyer’s information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.